ACSM's New AMS

Our new AMS is coming soon and will improve how we manage thousands of transactions related to membership, meetings and events, certifications, continuing education, e-purchases and more.

The transition to the new AMS supports our 2024-27 strategic plan goals of providing a compelling customer experience and delivering a modern and efficient technology infrastructure. You can look forward to enhanced self-service features, including immediate access to benefits upon renewing or joining, password reset, membership and certificate PDFs, member type changes, chapter membership additions and auto-renewal. Certification candidates will also have a streamlined application and bundled exam prep options.

A comprehensive communications plan is underway that will ensure our members and certified professionals are knowledgeable and prepared as possible. Be watching for more information and check this page regularly for updates and additional resources to help you through the transition.

ACSM Web Transactions, Member Content Will Be Unavailable Feb. 14-20
Our new association management system (AMS) is coming soon! You can look forward to enhanced self-service features, including immediate access to benefits upon renewing or joining, password reset, membership and certificate PDFs, member type changes, chapter membership additions, and auto-renewal. Certification candidates will also see a streamlined application and bundled exam prep options.
In order to implement the new AMS, ACSM will have to briefly shut down access to a number of website features. Though the ACSM web pages themselves will remain online, the following resources will be inaccessible Feb. 14-20, 2025:
- Members-only content
- Online courses
- Exam applications
- Registration, scheduling and rescheduling
- Membership join and renewal
- The membership directory
- Recertification
We recommend completing any urgent tasks (e.g., membership renewals, recertification) before Feb. 14, 2025.
Find detailed information and FAQs about the new system features and certification updates on this page.
Thank you for your understanding and patience as we bring you an enhanced customer experience.
Best regards,
The ACSM Team

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Infographics

Click the infographics below to learn more about the features of the new AMS and how the changes will improve your ACSM experience.

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FAQ

What is an Association Management System (AMS)?

An AMS is a software platform that manages an organization’s membership, events, certifications, e-purchases, and more.
Why is it important to me?

The AMS impacts how you will manage your membership, apply for certification, schedule a certification exam, complete recertification, register for events, make purchases, and access learning materials, making these processes more efficient.
What relevant components are part of the new AMS?

Key components include e-commerce, the website, Learning Management System (LMS), membership renewals, meeting registrations, and certification management.
When will the transition to the new AMS take place?

The transition will occur early in 2025.
What will be different when I sign in on day 1?

Everything! The website will reflect ACSM’s new branding and the Member Hub will be more easily accessible. Additionally, the interface will be more user-friendly, and navigation to services like renewals, event registration, and courses will be streamlined.
Will my login information change?

Yes, your log-in credentials will change. You will no longer need an ACSM ID number to log-in. Instead, you will use your email address associated with your ACSM account. On your first log-in, you will be prompted to set a new password.
What new benefits will I experience with the new AMS?
- The new AMS will offer faster processing, improved self-service for managing your account, and better integration across membership services and educational resources.
- You will have several self-service capabilities: reset your password, update demographics, print a certification certificate, and add a Chapter membership anytime
How will this change affect my membership renewal?

Membership renewal will be easier and faster, with automated reminders, simplified online payments, and auto-renew options.
Will payment plans be available with the new system?

Auto-pay will be available for membership. Future updates will include subscriptions to content.
How will this change affect my recertification?
- The new AMS will streamline the process for visual tracking and completing recertification requirements and reporting continuing education. Additionally, you will be able to recertify at any point in your three-year certification period once you’ve input the required CECs and paid all applicable fees.
- The implementation of the new AMS will bring with it a new certification and expiration cycle. If your certification expires during this transition period, you will have more time to recertify. After the implementation of the new AMS, your certification will begin on the day you pass your certification exam and expire three years, minus one day, from that date. Example: If you pass your exam on May 8, 2025, your certification will expire May 7, 2028, at 11:59 p.m. EST.
Will the new AMS change the way I schedule my certification exam?

The exam registration, application, and scheduling processes will all be integrated into the AMS, making it a more convenient one-stop shop to become certified.
Will any ACSM certifications be discontinued?
Effective Jan. 1, 2025, ACSM will neither offer nor renew the following certifications:
- Health Fitness Director (HFD)
- Program Director (PD)
- Exercise Test Technologist (ETT)
- Physical Activity in Public Health Specialist (PAPHS)
- Certified Inclusive Fitness Trainer (CIFT)
- Cancer Exercise Trainer (CET)
However, if you previously earned one of these certifications, you will retain it, it will still appear in the “My Certifications” section of My Account/My ACSM, and you will no longer need to recertify in order to keep it.
Will this change my access to the Learning Management System?

Your access will remain, but with improvements in the course catalog and progress tracking.
Will purchased courses migrate to the new LMS?

All courses purchased and completed before December 31, 2024, will transfer all Continuing Education Credits (CECs) earned into the new system. However, we cannot guarantee that courses not completed will transfer progress completed accurately and may reset to the beginning of the course. If reset, you can still earn the Continuing Education Credits (CECs).
Will my recertification date change?

Yes. The implementation of the new AMS will bring with it a new certification and expiration cycle. If your certification expires during this transition period, you will have more time to recertify. After the implementation of the new AMS, your certification will begin on the day you pass your certification exam and expire three years, minus one day, from that date. Example: If you pass your exam on May 8, 2025, your certification will expire May 7, 2028, at 11:59 p.m. EST.
Will my membership expiration date change?

No.

Questions?

Email ACSM Vice President of Operations Katherine Schowengerdt with any questions or concerns.

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